Maintenance and Support Sales Representative

    • Job Tracking ID: KSTC-22-061
    • Job Location: Alexandria, VA
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: 06/16/2022
    • Years of Experience: 3+
    • Radford Job Code: S1371
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Job Description

Kratos Space is looking to expand our Maintenance and Support (M&S) Sales team so that we can better serve our customers. As a Software Maintenance Renewal Sales Associate, you will help drive revenue growth across Kratos Space. You will be part of a small team of experienced sales representatives and will work with our Product and Solution Sales teams, Customer Service team, and Contracts team on a regular basis. You will have individual and/or team goals and will work to achieve and exceed these through maintaining an accurate pipeline. Any individual interested in this position must be very detail oriented in the researching and preparing of proposals and must enjoy interacting with customers.

Responsibilities:

  • Grow revenue by meeting and exceeding maintenance renewal targets.
  • Through extensive research and using Excel, build quotes based on customers’ previous software and hardware purchases.
  • Work with sales team, as needed, to implement strategy for customer upgrades and overall satisfaction as it relates to maintenance renewals and customer service.
  • Educate our customers on maintenance options, benefits of maintaining an M&S contract, and policies.
  • Maintain a CRM pipeline of maintenance and support renewals. 
  • Document all conversations, updates, and sales activities within the CRM.
  • Follow all processes and procedures for quoting and documenting maintenance and support renewals.
  • Field inquiries and assistance to Customer Support to ensure customers status/satisfaction so that they renew their maintenance.
  • Field inquiries from Sales Team regarding scope of maintenance and support in support of new product sales and  prior sales with customer.
  • Other duties may be assigned related to inside sales tasks and related marketing tasks.

Experience and Skills

Minimum Qualifications:

  • A bachelor's degree is required.
  • Minimum 2-3 years of related experience, with at least one year in a customer facing role required.

Additional Qualifications:

  • High level of attention to detail and exceptional organizational skills.
  • Strong verbal and written communication skills.
  • Ability to work well both independently and within a team environment.
  • General understanding of contracts, terms and conditions terminology, account management, and some project management desired.
  • Experience meeting and exceeding quota and targets preferred.
  • Prior experience working in a CRM system (Salesforce a plus).
  • Existing knowledge of reports and reporting tools.
  • In-depth knowledge of MS-Office (Excel, Word, Outlook) and Adobe Acrobat

Job Benefits

  • Medical
  • Dental
  • Vision
  • Tax Savings Accounts (HSA / FSA)
  • Life Insurance
  • Short Term Disability
  • Long Term Disability
  • Employee Assistance Program
  • 401k
  • Employee Stock Purchase Plan
  • PTO
  • Education Assistance Program
  • Paid Holidays
Kratos Defense is an Equal Opportunity Affirmative Action Employer. EOE, Minorities, Females, Vet, Disabled, Sexual Orientation, Gender Identity or any other protected class.
All qualified job seekers are encouraged to apply. Kratos Defense is committed to America's veterans by providing opportunities for them to continue contributing after service to our nation. We also work to provide reasonable accommodations to individuals with disabilities.
EEO Is The Law

Disability Accessibility Accommodation
If you require an accommodation to navigate or apply to our careers site, please send your request to HRAccessibility@kratosdefense.com or call 858-964-2916. Any inquires not related to requesting an accommodation will be discarded.

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