IT Support Specialist

    • Job Tracking ID: 85347-343237
    • Job Location: Colorado Springs , CO
    • Job Level: Any
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: 06/17/2022
    • Years of Experience: 5+
    • Radford Job Code: 06563
    • Compensation: $69,000 - $106,000
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Job Description

Kratos is a leader in assured aerospace communication solutions and services. We are cutting-edge innovators and creative problem solvers working collaboratively to solve our customers’ toughest challenges. We are a trusted partner—driven by doing the right thing and achieving maximum success for our customers, our partners and ourselves.

Kratos is valued for our ability to design and deliver leading edge, resilient solutions for aerospace communication, control, awareness and mission success across a continuum of offerings—from commercial to tailored custom solutions and integrated programs. Customers trust us to stay relevant and know we are in it for the long-haul. We bring both the capability and confidence that our customers value and depend on, and we always deliver. 

Coordinates, diagnoses, and troubleshoots incoming employee calls. Provides support services to employees with technical problems and information technology issues involving desktop, laptop, or network services from local personnel or from employees using network remote access. Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. Provides case status updates to management and end-users. Supports and maintains effective relationships with users. Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support. Provides ITSM oriented leadership and ITIL oriented training.  Develops playbooks related to ITSM processes and ITIL training curriculum. 

 

Experience and Skills

Requires a minimum of 5 years of related experience with a bachelor’s degree; or 3 years and a Master’s
degree; or a PhD without experience; or equivalent work experience with no degree

Desired:

  • Mange Engine Certifications: Product Expert Program (PEP), Domain Expert Program (DEP), Solution Expert
  • Program (SEP)
  • Linux CLI Administration
  • ITIL® 4 Foundation - IT Service Management Certification or similar
  • Microsoft Certifications in any of the following areas: Microsoft 365, Dynamics 365, Power Platform.
  • Linux Certifications: (i.e., Linux COMPTIA, RHCE, GCUX, Oracle Linux OCA & OCP, LPI)
  • AWS certifications: (i.e., AWS certified Cloud Practitioner, AWS Certified Developer, AWS
  • Certified Solution Architect, AWS Certified Sys Ops Administrator.)
  • Microsoft Azure Certifications: Fundamental-Level Microsoft Azure Certification, Associate-Level Microsoft Azure Certifications, Microsoft Azure Data Engineer – Associate Exams DP-200 and DP-201, Expert-Level Microsoft Azure Certifications
  • NetApp Certifications: NetApp Certified Technology Associate (NS0-003), NetApp Certified Data Administrator,
  • ONTAP (NS0-162), NetApp Certified Implementation Engineer SAN Specialist, ONTAP (NS0-520), NetApp Certified Implementation Engineer Data Protection Specialist (NS0-527), NetApp Certified Implementation Engineer SAN Specialist, E-Series (NS0-516)

Job Benefits

#LI-NB

  • Medical
  • Dental
  • Vision
  • Tax Savings Accounts (HSA / FSA)
  • Life Insurance
  • Short Term Disability
  • Long Term Disability
  • Employee Assistance Program
  • 401k
  • Employee Stock Purchase Plan
  • PTO
  • Education Assistance Program
  • Paid Holidays
Kratos Defense is an Equal Opportunity Affirmative Action Employer. EOE, Minorities, Females, Vet, Disabled, Sexual Orientation, Gender Identity or any other protected class.
All qualified job seekers are encouraged to apply. Kratos Defense is committed to America's veterans by providing opportunities for them to continue contributing after service to our nation. We also work to provide reasonable accommodations to individuals with disabilities.
EEO Is The Law

Disability Accessibility Accommodation
If you require an accommodation to navigate or apply to our careers site, please send your request to HRAccessibility@kratosdefense.com or call 858-964-2916. Any inquires not related to requesting an accommodation will be discarded.

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The company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

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