NOC SATCOM Shift Supervisor

    • Job Tracking ID: RTL:22-040
    • Job Location: Colorado Springs, CO
    • Job Level: Mid Career
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: 06/08/2022
    • Years of Experience: 10 - 15 Years
    • Radford Job Code: 2432 -2433
    • Compensation: 85k-118k
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Job Description

  • The Kratos Spectral Services (KSS) Network Operations Center (NOC) leverages the Kratos Global Sensor Network (KGSN) to deliver solutions for multiple Kratos customers. Operational roles within the Kratos NOC include:
  • Monitoring satellite communications (SATCOM) links at the RF level for signs of problems or interference, and driving mitigation and resolution actions with customers
  • Helping customers understand utilization and operational configuration of owned, leased, or third-party space-based assets
  • Providing precision position, velocity, maneuver, and potential anomaly data for satellites
  • Providing tailored solutions including cloud-based data centers, custom antennas with global hosting, and turnkey mission operations
  • The duties and responsibilities of the NOC Shift Supervisor shall include, but not be limited to, the following:
  • Perform daily supervision of assigned personnel and shift operations in the NOC to ensure that all performance and contractual requirements are being met.
  • Ensure effectiveness of the NOC shift changes to include structure, information exchange, and timely attendance of all NOC personnel in accordance with published guidance
  • Collaborate with NOC Training Specialist and NOC Supervisor to review training of assigned NOC personnel and address issues with employee competency and training programs   
  • Support NOC Supervisor in developing new hires into more senior technical and leadership roles. 
  • Author employee reviews, awards, and disciplinary memorandums.  Support NOC Supervisor and HR in the execution of performance improvement plans and other disciplinary actions. 
  • Review existing NOC procedures to ensure effectiveness and relevancy. Collaborate with the NOC Supervisor on implementation of revisions and improvements.
  • Support assigned shift by handling elevated customer issues and when needed refer these issues to NOC Supervisor or other teams.  This may require taking calls for elevated issues during off-hours.
  • Support NOC supervisor in authoring the shift schedule.  Ensure all assigned personnel abide by the shift schedule to ensure appropriate 24x7 NOC staffing. Manage call-offs and other shift coverage plans for assigned personnel.
  • Provide guidance to assigned personnel for charging time to specified project codes. Monitor time charging for accuracy and timeliness, review and approve time sheets per corporate guidelines.
  • Support NOC Supervisor with the interview, onboarding, and when necessary termination of personnel
  • Support NOC Supervisor and other NOC Shift Leads in implementation of NOC-wide changes and enforcement of NOC policies and procedures
  • Train assigned personnel to utilize system measurement data, system faults, good judgement, and practical experience with SATCOM issues to diagnose customer problems
  • Ensure assigned personnel exercise discretion by following non-disclosure agreements and operational guidelines when elevating sensitive customer issues to third parties
  • Up to 10 percent travel required
  • Perform other duties as required

 

 

Experience and Skills

Experience/Background

  • High School Diploma plus military or civilian technical school training in satellite communications
  • Minimum eight years in military and/or commercial SATCOM Satellite Network Operations Center operations plus Associate’s Degree in Electronics/Information Technology (IT)
  • Alternately, minimum eleven years in military and/or commercial SATCOM Satellite Network Operations Center operations without a technical college degree
  • Proven operations expertise in commercial and military satellite RF signals monitoring, Signal Analysis and Geolocation.
  • Demonstrated knowledge of the technical characteristics of commercial and military satellites, including frequency plans, payload configurations, antenna coverage patterns and transponder interconnectivity and characteristics.
  • Demonstrated strong leadership, communication, interpersonal and computer based application skills.
  • Experience training and mentoring junior personnel
  • Experience operating and maintaining Kratos MONICS CSM and / or satID products
  • Experience operating and maintaining TDoA / FDoA geolocation systems

Desired:

  • Prior experience in the Kratos Spectral Services NOC or other KGSN programs is strongly preferred
  • Bachelor’s Degree in Electronics/Information Technology (IT) plus military or civilian technical school training in satellite communications
  • Fifteen or more years professional experience in military and/or commercial Space / Satellite Operations Centers is strongly preferred
  • Bachelor or Master’s degree in Electrical or Computer Engineering, Information or Computer Science, Space Systems Operations, or Physics related to Orbital Mechanics
  • Professional military or civilian technical education in satellite communications and space operations
  • Experience operating Kratos MONICS CSM, satID, COMPASS, NeuralStar, OpsCenter, and / or OpenSpace products
  • Experience with TDoA / FDoA geolocation systems
  • Prior background in SATCOM or other signals intelligence / intercept systems and operations
  • Experience mentoring and supervising operations center personnel

Security Clearance: U.S. Citizenship and possession of minimum of a current US SECRET (S) on day of hire with the ability to maintain active clearance throughout employment is generally required for all NOC personnel. TOP SECRET / SCI level clearance is desirable. Extremely well qualified candidates without an active clearance may still be considered.

Job Benefits

  • Medical
  • Dental
  • Vision
  • Tax Savings Accounts (HSA / FSA)
  • Life Insurance
  • Short Term Disability
  • Long Term Disability
  • Employee Assistance Program
  • 401k
  • Employee Stock Purchase Plan
  • PTO
  • Education Assistance Program
  • Paid Holidays
Kratos Defense is an Equal Opportunity Affirmative Action Employer. EOE, Minorities, Females, Vet, Disabled, Sexual Orientation, Gender Identity or any other protected class.
All qualified job seekers are encouraged to apply. Kratos Defense is committed to America's veterans by providing opportunities for them to continue contributing after service to our nation. We also work to provide reasonable accommodations to individuals with disabilities.
EEO Is The Law

Disability Accessibility Accommodation
If you require an accommodation to navigate or apply to our careers site, please send your request to HRAccessibility@kratosdefense.com or call 858-964-2916. Any inquires not related to requesting an accommodation will be discarded.

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