Customer Success Engineer

    • Job Tracking ID: KSTC-22-048
    • Job Location: Alexandria, VA
    • Job Level: Mid Career
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: 05/02/2022
    • Years of Experience: 2+
    • Radford Job Code: 05204
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Job Description

Kratos Space is a leader in assured aerospace communication solutions and services. We are cutting-edge innovators and creative problem solvers working collaboratively to solve our customers’ toughest challenges. Kratos is valued for our ability to design and deliver leading edge, resilient solutions for aerospace communication, control, awareness and mission success across a continuum of offerings—from commercial to tailored custom solutions and integrated programs. We bring both the capability and confidence that our customers value and depend on.

At Kratos, we encourage an entrepreneurial spirit balanced with fiscal and operational discipline. We work hard, we solve hard problems, and we look out for and take care of our customers, each other and our families. Protecting and enabling our customer’s communication systems through innovative aerospace solutions is what motivates us.

We look forward to working with open, honest, caring and passionate individuals that want to bring their diverse backgrounds, perspectives and skills to help us continue to build a great company.

As we develop and launch our next generation of Satellite Ground Infrastructure platform we will be revolutionizing the satellite communication market using disruptive technology leveraging the principals of SDN, NFV, Virtualization, and Cloud compute.

 Customer Success Team

Our Customer Success team serves as the trusted interface between our internal team and all customers across their lifecycle, proof-of-value, on-boarding, adoption, advocacy, and renewal. The Customer Success team engages customers using a partnership approach which positions our Customer Success representatives as trusted members of our customer's extended team. This collective-team approach enables our customers to leverage our platform to operationalize their business goals effectively

The Role

As a Customer Success Engineer , you will be a part of the Customer Success team and you will be using your skills and expertise to help develop, deploy, test and support our complex Software Defined Networks for SATCOM Ground Systems.

In this multi-faceted role, you will get the opportunity to not only work as part of our Agile Software Development Team implementing the next generation of SDN based Satellite Ground Systems, but also interface with our customers, who are some of the biggest names in the industry.

 Responsibilities

  • Customer Success team members work with software development, system architecture, sales engineering, delivery, and support functions to provide focus on customer’s technical needs:
  • Develop complete understanding and expertise of our Cloud/SDN based Satellite Ground platform
  • Architect and document an optimized way of deploying our OpenSpace satellite ground platform on various public and private clouds
  • Work with customers to ensure they are leveraging the product and achieving success
  • Deriving and disseminating best practices that help drive customer adoption of our platform
  • Triage and respond to customer support requests
  • Setup and maintain test environments to facilitate customer issue replication and use case testing
  • Configure our platform to comply with customer objectives and operational constraints
  • Provide product feedback to product team based on customer experiences
  • Ability to support development of third-party integrations
 #LI-DP1

Experience and Skills

Job Description

  • Bachelor's degree in Engineering or related science discipline.
  • Knowledge of concepts of Virtualization, SDN, NFV, and VNF etc.
  • Familiarity using public cloud platforms like Azure, AWS, Google.
  • Experience with private cloud platforms like, VMware, Red Hat OpenStack.
  • Experience using Docker and Kubernetes and other container technologies.
  • Experience using Python and other languages.
  • Ability to work with large enterprise customer.s
  • Strong troubleshooting and consultative skills.
  • Strong verbal and written communication skills.

Preferred Qualifications:

  • Graduate Degree or equivalent in Network, Signal Processing.
  • Knowledge of various Orchestration framework like MANO, NSO etc.
  • Experience working with  large, globally dispersed engineering team.
  • Technical understanding of 4G and 5G implementations.
  • Experience supporting large commercial Networks.
  • Experience with Satellite Communication concepts.

Job Benefits

  • Medical
  • Dental
  • Vision
  • Tax Savings Accounts (HSA / FSA)
  • Life Insurance
  • Short Term Disability
  • Long Term Disability
  • Employee Assistance Program
  • 401k
  • Employee Stock Purchase Plan
  • PTO
  • Education Assistance Program
  • Paid Holidays
Kratos Defense is an Equal Opportunity Affirmative Action Employer. EOE, Minorities, Females, Vet, Disabled, Sexual Orientation, Gender Identity or any other protected class.
All qualified job seekers are encouraged to apply. Kratos Defense is committed to America's veterans by providing opportunities for them to continue contributing after service to our nation. We also work to provide reasonable accommodations to individuals with disabilities.
EEO Is The Law

Disability Accessibility Accommodation
If you require an accommodation to navigate or apply to our careers site, please send your request to HRAccessibility@kratosdefense.com or call 858-964-2916. Any inquires not related to requesting an accommodation will be discarded.

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The company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

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