Service Deployment Engineer

    • Job Tracking ID: RTL:22-026
    • Job Location: Colorado Springs , CO
    • Job Level: Mid Career
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: 04/26/2022
    • Years of Experience: 5+
    • Radford Job Code: 5192
    • Compensation: $81,000 -$90,000
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Job Description

Kratos is a leader in assured aerospace communication solutions and services. We are cutting-edge innovators and creative problem solvers working collaboratively to solve our customers’ toughest challenges. We are a trusted partner—driven by doing the right thing and achieving maximum success for our customers, our partners and ourselves.

Kratos is valued for our ability to design and deliver leading edge, resilient solutions for aerospace communication, control, awareness and mission success across a continuum of offerings—from commercial to tailored custom solutions and integrated programs. Customers trust us to stay relevant and know we are in it for the long-haul. We bring both the capability and confidence that our customers value and depend on, and we always deliver.

Job Duties and Responsibilities include:

  • Primary responsibility for deploying new and supporting existing operational solutions tool sets, scripts, software, and services. 
  • Liaison with the Software Development Team to ensure all designs leverage common architectures and services meet Availability, Recoverability, Scalability, & Performance characteristics and can be supported by operations teams and meet customer SLA’s. 
  • Test, validate, and accept new solutions, and transition those solutions to live 24x7 operations.
  • Gather, analyze, accept, store, and share documentation received during Service Design and created during Service Testing / Deployment.
  • Schedule and lead / perform change windows when needed for upgrades, fixes, or introducing new services to the network, all while minimizing risk to existing services. 
  • Respond to unplanned service impacting escalations from operations 24/7, by providing SME guidance and/or hands on / remote troubleshooting ensuring Reason for Outage is discovered and service is restored as quickly as possible.
  • Identify, capture, and distribute root cause analysis and fixes/work arounds to systemic problems impacting customer SLA’s and service delivery.
  • Identify and produce procedures and training for operations to distribute technical knowledge, enabling quicker fixes and minimizing impact to customer services

 

Experience and Skills

Experience/Background

  • Experience deploying software, microservices, APIs, RESTful web services in Windows, Linux, and / or Docker environments
  • 5+ years experience operating, deploying, and / or troubleshooting Satellite Communication monitoring applications in an operations environment
  • Experience with a version control system (Bitbucket preferred)
  • Experience with troubleshooting complex distributed environments and taking corrective actions to ensure availability
  • Experience with Cloud Technologies, such as: AWS, Microsoft Azure or Google Cloud Platform
  • Signing and abiding by non-disclosure agreements for supporting select Services Customers is required
  • US Citizenship is required.
  • This position requires the candidate possess at least US SECRET level security clearance at date of hire and maintain throughout employment
  • Current active security clearence 
  • BS in Computer Science or related tecnical discipline or equivalent professional experience 

Preferred

  • Experience scripting, using languages such as Bash, PowerShell, Python or equivalent
  • Experience working and or certification with ITIL, DevOps, and Agile methodologies, CI/CD.
  • Experience with languages, such as:  SQL, PHP, HTML, CSS, JavaScript, C#
  • Experience in the development and management of Service orientated solutions is a plus.
  • Experience operating, deploying, and troubleshooting Kratos Monics, satID, Compass, Neuralstar, Ops Center, and related / competitor products

Salary Range 

$81,000 -$90,000

Job Benefits

  • Medical
  • Dental
  • Vision
  • Tax Savings Accounts (HSA / FSA)
  • Life Insurance
  • Short Term Disability
  • Long Term Disability
  • Employee Assistance Program
  • 401k
  • Employee Stock Purchase Plan
  • PTO
  • Education Assistance Program
  • Paid Holidays
Kratos Defense is an Equal Opportunity Affirmative Action Employer. EOE, Minorities, Females, Vet, Disabled, Sexual Orientation, Gender Identity or any other protected class.
All qualified job seekers are encouraged to apply. Kratos Defense is committed to America's veterans by providing opportunities for them to continue contributing after service to our nation. We also work to provide reasonable accommodations to individuals with disabilities.
EEO Is The Law

Disability Accessibility Accommodation
If you require an accommodation to navigate or apply to our careers site, please send your request to HRAccessibility@kratosdefense.com or call 858-964-2916. Any inquires not related to requesting an accommodation will be discarded.

Pay Transparency
The company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

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