IT Specialist

    • Job Tracking ID: 85347-339921
    • Job Location: Bristow, OK
    • Job Level: Mid Career
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: 04/11/2022
    • Years of Experience: 2 - 5 Years
    • Radford Job Code: 6563
    • Travel Requirement: Domestic & International
    • Compensation: Depends on Experience
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Job Description

 

GENERAL JOB SUMMARY:

Provides support services to employees and contractors in local and/or remote access locations, helping resolve technical problems and information technology issues involving desktop, laptop, mobile devices, printers, and network services.

 

ESSENTIAL JOB FUNCTIONS:

  • Provide front-line onsite and remote technical support, including troubleshooting hardware, standardized and proprietary software, telephones, mobile devices, VPN, printers, telephony, and network connectivity.
  • Configure, deploy, and maintain Windows 10 desktop and laptop computers in an enterprise environment.
  • Coordinate, troubleshoot and resolve incoming tickets, phone call and walk-up requests.
  • Utilizes technical expertise and applicable company policies and procedures to resolve a variety of issues.
  • Uses the IT Service Desk electronic ticketing system according to department procedures for the opening, closing, resolution, escalation, and tracking of user requests.
  • Resolve all assigned tickets, and coordinates escalation to the appropriate Information Technology staff and/or vendor(s) for those requests that fall outside scope of assigned role.
  • Manage user accounts, shared resources, and group memberships.
  • May support multiple segments within the organization and builds on technical knowledge in those sectors.
  • May provide access and connectivity support to external contractors as needed.
  • Notify leadership of any changes within site that may cause a change in volume, escalation, major outage, server issue, major move, and/or staffing issue.
  • Supports and maintains open, professional, and effective relationships with leadership, user community, and peers.
  • Onsite resource for other departments within IT, and assists with team maintenance and deployment efforts, including occasional after-hours support and/or participation in the on-call support rotation.
  • Maintains site IT desktop hardware and peripherals, including procurement, recycling, or destruction per department process.
  • Performs other duties as assigned.

Experience and Skills

 

        

KNOWLEDGE, SKILLS& ABILITIES:

  • Possess the knowledge, skills, and abilities to perform the assigned duties, including computer skills.
  • Familiarity with SQL reports and Oracle Database
  • Maintain sensitive and confidential information as required by company and government requirements.
  • Communicate and interact effectively with peers, leadership, and end users, including maintaining respect for others, and following company policies.
    • Have a willingness and ability to learn and utilize company technology for company required purpose.
    • Ability to read, understand, and follow instructions.
    • Ability to work in a fast-paced environment.
    • Ability to maintain knowledge, skills, and abilities as it pertains to the job.
      • Ability to organize and manage multiple priorities simultaneously in a deadline-driven, security centric environment.
      • Self-starter with the demonstrated ability to learn/adapt to new technologies and techniques.
      • Passionate for delivering excellence in customer service within a collaborative team environment.

  

EDUCATION AND EXPERIENCE:

  • IT Bachelor’s degree and 2-3 years of related experience or applicable certifications with a minimum of 4 years of related experience.
  • Proven hardware and software experience, including Microsoft Windows 10, Office 365, Adobe products, VPN, Smartphone, as well as other out-of-the box, and proprietary software, and MFP’s/printers.
  • Networking experience, including wired and wireless troubleshooting and basic VPN connectivity issues. 

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS:

  • Office and open cubical environment / Telecommute
  • Ability to sit for long periods of time.
  • Ability to perform repetitive motion (keyboarding, mouse, phones).

 

TRAVEL REQUIREMENTS:

  • 0-10% - May be required between CTS Canada and Kratos locations

 

Job Benefits

  • Medical
  • Dental
  • Vision
  • Tax Savings Accounts (HSA / FSA)
  • Life Insurance
  • Short Term Disability
  • Long Term Disability
  • Employee Assistance Program
  • 401k
  • Employee Stock Purchase Plan
  • PTO
  • Education Assistance Program
  • Paid Holidays
Kratos Defense is an Equal Opportunity Affirmative Action Employer. EOE, Minorities, Females, Vet, Disabled, Sexual Orientation, Gender Identity or any other protected class.
All qualified job seekers are encouraged to apply. Kratos Defense is committed to America's veterans by providing opportunities for them to continue contributing after service to our nation. We also work to provide reasonable accommodations to individuals with disabilities.
EEO Is The Law

Disability Accessibility Accommodation
If you require an accommodation to navigate or apply to our careers site, please send your request to HRAccessibility@kratosdefense.com or call 858-964-2916. Any inquires not related to requesting an accommodation will be discarded.

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The company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

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