NOC SATCOM Network Analyst

    • Job Tracking ID: RTL:22-017
    • Job Location: Colorado Springs, CO
    • Job Level: Mid Career
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: 04/07/2022
    • Years of Experience: 3+
    • Radford Job Code: 04832
    • Travel Requirement: Domestic
    • Compensation: $75K - $125K
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Job Description

Kratos is a leader in assured aerospace communication solutions and services. We are cutting-edge innovators and creative problem solvers working collaboratively to solve our customers’ toughest challenges. We are a trusted partner—driven by doing the right thing and achieving maximum success for our customers, our partners and ourselves.

Kratos is valued for our ability to design and deliver leading edge, resilient solutions for aerospace communication, control, awareness and mission success across a continuum of offerings—from commercial to tailored custom solutions and integrated programs. Customers trust us to stay relevant and know we are in it for the long-haul. We bring both the capability and confidence that our customers value and depend on. And, we always deliver.

Kratos has an amazing opportunity for a NOC SATCOM Network Analyst

The Kratos Spectral Services (KSS) Network Operations Center (NOC) leverages the Kratos Global Sensor Network (KGSN) to deliver solutions for multiple Kratos customers. Operational roles within the Kratos NOC include:

  • Monitoring satellite communications (SATCOM) links at the RF level for signs of problems or interference, and driving mitigation and resolution actions with customers.
  • Helping customers understand utilization and operational configuration of owned, leased, or third-party space assets.
  • Providing precision position, velocity, maneuver, and potential anomaly data for satellites.

Providing tailored solutions including cloud-based data centers, custom antennas and global hosting, and turnkey mission operations.

NOC SNA roles often lead to advancement toward more senior roles. KSS is interested in hiring both junior and highly experienced candidates to support our diverse missions and customer base.
The duties and responsibilities of the SATCOM Network Analyst shall include, but not be limited to, the following:

  • Perform primary customer interface and respond to all operational questions and requests, refer capability inquiries to management. NOC SNA’s interface with military, civil, commercial, internal, and international customers every day. Demonstrated expertise in managing customer needs while managing multiple time-critical tasks successfully is a key skill for all NOC work.
  • Perform Satellite RF interference Detection and Geolocation functions and remote terminal monitor and control functions.
  • Utilize system measurement data, system faults, good judgement, and practical experience with SATCOM issues to diagnose customer problems
  • Exercise discretion by following non-disclosure agreements and operational guidelines when elevating sensitive customer issues to third parties
  • Perform daily data entry and general administrative duties required to maintain the Customer Support Ticket Portal and associated tickets.
  • Review periodic customer furnished data and status reports (e.g. satellite payload reports, transmission plans, etc.)
  • Coordinate investigation of anomalous indications with customer defined assets and satellite operators
  • Utilize all Network Operation Center (NOC) subsystems proficiently to support operations as required.
  • Perform all NOC position duties in accordance with published methods and procedures.
  • All SNA positions support a 24/7 coverage shift schedule. Working rotating hours/day/weekend shift will be required. Work flexibility is required and must be willing to work off-hours/days in support of critical programs, customers or other incidents deemed critical by leadership.
  • Perform Geolocation and Monitoring supportability analysis per customer contracts and SLA requirements. Review analysis previously performed.
  • Develop Geolocation Solution Sets and perform Service Level Agreement (SLA) validation as required.
  • Provide Tier 1 and Tier 2 troubleshooting and support to quickly resolve reported problems with KGSN systems.
  • With appropriate training and documentation, become familiar and gain expertise using newly developed KGSN services.
  • Author and Review Customer Deliverables to ensure all customer and contractual requirements are met. All NOC personnel must be proficient using and manipulating content in the Microsoft Office 365 suite including Word, Excel, PowerPoint, Outlook, and SharePoint.
  • Perform other functions as directed by NOC Shift Lead or NOC Supervisor.

Experience and Skills

Required:

  • High School Diploma plus military or civilian technical school training in satellite communications.
  • Minimum three years professional experience in military and/or commercial SATCOM terminals and/or Satellite Network Operations Center operations.
  • Strong communication, interpersonal and computer based application skills.
  • Experience in using RF Spectrum Analyzers, Signal Generators and/or Digital Signal Processors.
  • Experience with Satellite Interference Detection and Carrier Monitoring Systems.
  • Experience troubleshooting SATCOM terminals.

Desired:

  • Ten or more years professional experience in military and/or commercial Space / Satellite Operations Centers is strongly preferred.
  • Bachelor or Master’s degree in Electrical or Computer Engineering, Information or Computer Science, Space Systems Operations, or Physics related to Orbital Mechanics.
  • Professional military or civilian technical education in satellite communications and space operations.
  • Experience operating Kratos MONICS CSM, satID. COMPASS, NeuralStar, OpsCenter, or OpenSpace products.
  • Experience with TDoA / FDoA geolocation systems.
  • Prior background in SATCOM or other signals intelligence / intercept systems and operations.
  • Experience mentoring and supervising operations center personnel.
  • Experience with satellite ranging / orbit determination.
  • Experience detecting and characterizing maneuvers and payload configuration changes on uncooperative satellites.
  • Provide Tier 1 and Tier 2 troubleshooting and support to quickly resolve reported problems.
  • With appropriate training and documentation, become familiar and gain expertise using newly developed KGSN services.

Security Clearance: U.S. Citizenship and minimum of a current DoD SECRET (S) on day of hire with the ability to maintain active clearance throughout employment. Possession of a DoD TOP SECRET / SCI clearance is highly desired. Multiple active programs are available for candidates to support and maintain their clearance levels. Uncleared / formerly cleared but otherwise highly qualified candidates may be considered.  

Competitive salary based on experience and education:

$75K – $125K Yearly

* Relocation assistance offered

 

Job Benefits

  • Medical
  • Dental
  • Vision
  • Tax Savings Accounts (HSA / FSA)
  • Life Insurance
  • Short Term Disability
  • Long Term Disability
  • Employee Assistance Program
  • 401k
  • Employee Stock Purchase Plan
  • PTO
  • Education Assistance Program
  • Paid Holidays
Kratos Defense is an Equal Opportunity Affirmative Action Employer. EOE, Minorities, Females, Vet, Disabled, Sexual Orientation, Gender Identity or any other protected class.
All qualified job seekers are encouraged to apply. Kratos Defense is committed to America's veterans by providing opportunities for them to continue contributing after service to our nation. We also work to provide reasonable accommodations to individuals with disabilities.
EEO Is The Law

Disability Accessibility Accommodation
If you require an accommodation to navigate or apply to our careers site, please send your request to HRAccessibility@kratosdefense.com or call 858-964-2916. Any inquires not related to requesting an accommodation will be discarded.

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