SATCOM Field Technician

    • Job Tracking ID: RTL:21-036
    • Job Location: Colorado Springs, CO
    • Job Level: Mid Career
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: 05/12/2021
    • Years of Experience: 5+
    • Radford Job Code: 05863-05864 Field Service Support Engineer
    • Travel Requirement: Domestic & International
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Job Description

Kratos is a fast paced, entrepreneurial environment that is team oriented and relationship driven to foster innovation and creativity within the space industry. Our motto "Ready For What's Next" reflects a commitment to continually leveraging our technical and intellectual strengths for the ultimate success of our customers. The Kratos Global Sensor Network (KGSN) provides satellite communication services and Space Domain Awareness data to commercial, federal, and international customers.


The qualified candidate(s) will work with a small team of Satellite Communications (SATCOM) Systems Field Technicians. Key responsibilities include designing, installing, and sustaining SATCOM ground station systems for KGSN, and ensure all objectives are met. Tasks include analyzing internal and customer support requirements, developing system/sub-system specifications, synthesizing SATCOM solutions, generating and executing teleport development plans. Field Technicians are responsible for the full SATCOM system lifecycle, from installation, test, operations, sustainment, and retirement.

This position interfaces with customers, product vendors, service providers and co-workers to align efforts with company priorities and in accordance with project milestones and constraints. Position requires travel, up to 50%, to site locations. Field technicians are expected to be highly self-reliant, able to resolve unforeseen issues in austere environments with limited external support. Field Technician must have the ability to balance multiple priorities and meet deadlines in a fast-paced, dynamic environment.

Responsibilities include but are not limited to:
• Plan and execute satellite communications teleport installations
• Support satellite communications operations to provide service to the KGSN and its customers
• Conduct preventative and corrective maintenance on satellite communications ground and teleport systems
• Generate varied site design products such as system & sub-system specifications, CONOPS diagrams, site, system drawings and test plans/reports
• Act as a self-starter in creating quality and responsive solutions meeting company and customer satellite communications technical and operational network performance requirements
• Actively participate in and/or lead projects as assigned to achieve company goals
• Plans and executes shipping and related logistics tasks to support field development activities; Works with shipping companies to ensure KGSN equipment is available on time for site buildout and sustainment needs
• Work closely with KGSN network operations staff to validate operations policies and procedures
• Engage and coordinate with 3rd party vendors to acquire material and/or service solutions required to meet buildout and network requirements
• Execute terminal system setup, configuration, and testing
• Conduct system anomaly investigation and resolution to support network operations
• Create and maintain user and in-house technical documentation
• Create and maintain knowledge base articles / technical notes as solutions are identified
• Performs work center additional duties and logistics activities to include forward supply point, bench stock inventories and ordering
• Provide training and guidance to new team members
• Prioritize time and projects, working independently

Experience and Skills

Required Experience/Background:

• 5 or more years required experience (10 or more years experience preferred) in SATCOM systems design, installation, operations, test, and sustainment
• High School Diploma or GED
• Hands on experience installing, operating, and sustaining SATCOM RF components (LNBs, power supplies, network analyzers, spectrum analyzers, signal generators, etc.)
• Possess a practical understanding of Radio Frequency (RF) communications technology, systems, practices, and tools
• Experience in designing and implementing supporting SATCOM antenna infrastructure, i.e. foundation/structure support, electrical service installation, network access
• Knowledge of SATCOM network operations with an understanding of best practices
• Written and verbal communication skills
• Ability to troubleshoot system issues in a timely manner with minimal assistance
• Requires analytical and problem-solving skills to analyze data, do research, diagnose, and solve problems
• Experience working with Microsoft office suite tools
• Aptitude to understand and adopt online collaboration tools and design/program management applications
• Demonstrated ability to work effectively with others, particularly in teams
• Strong work ethic and flexibility to work as required to meet company milestones
• Self-motivated, detail-oriented and organized
• Availability and willingness to travel up to 50% in support of site buildout, operation, and sustainment activities
• Ability to obtain Secret Clearance is required (preferred Active Secret Clearance)
• On-Call

Preferred:

  • Military veterans and spouses are highly encouraged to apply
  • Bachelor's of Science in technical field 
  • Active Secret Clearance
  • 10 or more years of related experience

U.S. Citizenship and the ability to obtain and maintain a U.S. Government Security Clearance is required.

Kratos offers challenging work, an excellent environment, & great benefits! Kratos is an affirmative action / equal opportunity employer that recognizes the importance of diversity. We are committed to maintaining an inclusive environment and strongly encourage minorities, females, veterans, and individuals with disabilities to apply. All qualified applicants will receive consideration for employment. Please, no phone calls, agencies, or recruiters. Kratos is an EEO/AA/Disability/Vets Employer.

Competitive salary based on experience and education
Salary Range $76k-$93k per year


Benefits:

• Medical
• Dental
• Vision
• Tax Savings Accounts (HSA / FSA)
• Life Insurance
• Short Term Disability
• Long Term Disability
• Employee Assistance Program
• 401k Savings Plan
• Employee Stock Purchase Plan
• Paid Time Off
• Education Assistance Program
• Relocation Reimburesment