Satellite Network Analyst (SNA)

    • Job Tracking ID: RTL:21-014
    • Job Location: Colorado Springs, CO
    • Job Level: Mid Career
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: 02/15/2021
    • Years of Experience: 3+
    • Radford Job Code: 09802-09804 Network Control Technician
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Job Description

Kratos Space is a leader in assured aerospace communication solutions and services. We are cutting-edge innovators and creative problem solvers working collaboratively to solve our customers’ toughest challenges. Kratos is valued for our ability to design and deliver leading edge, resilient solutions for aerospace communication, control, awareness and mission success across a continuum of offerings—from commercial to tailored custom solutions and integrated programs. We bring both the capability and confidence that our customers value and depend on.

At Kratos, we encourage an entrepreneurial spirit balanced with fiscal and operational discipline. We work hard, we solve hard problems, and we look out for and take care of our customers, each other and our families. Protecting and enabling our customer’s communication systems through innovative aerospace solutions is what motivates us.

We look forward to working with open, honest, caring and passionate individuals that want to bring their diverse backgrounds, perspectives and skills to help us continue to build a great company.

Job Duties and Responsibilities:

The duties and responsibilities of the SATCOM Network Analyst shall include, but not be limited to, the following:

• Perform primary customer interface and respond to all operational questions and requests, refer capability inquiries to management
• Perform Satellite RF interference Detection and Geolocation functions and remote terminal monitor and control functions.
• Utilize system measurement data, system faults, good judgement, and practical experience with SATCOM issues to diagnose customer problems
• Exercise discretion by following non-disclosure agreements and operational guidelines when elevating sensitive customer issues to third parties
• Perform daily data entry and general administrative duties required to maintain the Customer Support Ticket Portal and associated tickets.
• Review periodic customer furnished data and status reports (e.g. satellite payload reports, transmission plans, etc.)
• Coordinate investigation of anomalous indications with customer defined assets and satellite operators
• Utilize all Network Operation Center (NOC) subsystems proficiently to support operations as required.
• Perform all NOC position duties in accordance with published methods and procedures.
• All SNA positions support a 24/7 coverage shift schedule. Working rotating hours/day/weekend shift will be required. Work flexibility is required and must be willing to work off-hours/days in support of critical programs, customers or other incidents deemed critical by leadership.
• Perform Geolocation and Monitoring supportability analysis per customer contracts and SLA requirements. Review analysis previously performed.
• Develop Geolocation Solution Sets and perform Service Level Agreement (SLA) validation as required.
• Review Customer Deliverables to ensure all customer and contractual requirements are met.
• Perform other functions as directed by NOC Shift Lead or NOC Supervisor.

Experience and Skills

• High School Diploma plus military or civilian technical school training in satellite communications
• Minimum (3) three years professional experience in military and/or commercial SATCOM terminals and/or Satellite Network Operations Center operations
• Strong communication, interpersonal and computer based application skills 
• Experience in using RF Spectrum Analyzers, Signal Generators and/or Digital Signal Processors
• Experience with Satellite Interference Detection and Carrier Monitoring Systems
• Experience troubleshooting SATCOM terminals

• Security Clearance: U.S. Citizenship and minimum of a current DOD SECRET (S) on day of hire with the ability to maintain active clearance throughout employment. Possession of an Interim SECRET (IS) clearance at day of hire may be considered.

• Associate’s Degree in Electronics/Information Technology (IT) plus military or civilian technical school training in satellite communications
• Experience operating Kratos MONICS CSM or satID products
• Experience with TDoA / FDoA geolocation systems

U.S. Citizenship and the ability to obtain and maintain a U.S. Government Security Clearance is required.

Kratos offers challenging work, an excellent environment, & great benefits! Kratos is an affirmative action / equal opportunity employer that recognizes the importance of diversity. We are committed to maintaining an inclusive environment and strongly encourage minorities, females, veterans, and individuals with disabilities to apply. All qualified applicants will receive consideration for employment. Please, no phone calls, agencies, or recruiters. Kratos is an EEO/AA/Disability/Vets Employer.

Competitive salary based on experience and education
Salary Range $65k-$75k per year

• Medical
• Dental
• Vision
• Tax Savings Accounts (HSA / FSA)
• Life Insurance
• Short Term Disability
• Long Term Disability
• Employee Assistance Program
• 401k Savings Plan
• Employee Stock Purchase Plan
• Paid Time Off
• Education Assistance Program