Customer Success Architect

    • Job Tracking ID: KSTC-21-014
    • Job Location: Colorado Springs, CO
    • Job Level: Mid Career
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: 11/17/2020
    • Years of Experience: 2 - 5 Years
    • Radford Job Code: 05204
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Job Description

Kratos Space is a leader in assured aerospace communication solutions and services. We are cutting-edge innovators and creative problem solvers working collaboratively to solve our customers’ toughest challenges. Kratos is valued for our ability to design and deliver leading edge, resilient solutions for aerospace communication, control, awareness and mission success across a continuum of offerings—from commercial to tailored custom solutions and integrated programs. We bring both the capability and confidence that our customers value and depend on.


At Kratos, we encourage an entrepreneurial spirit balanced with fiscal and operational discipline. We work hard, we solve hard problems, and we look out for and take care of our customers, each other and our families. Protecting and enabling our customer’s communication systems through innovative aerospace solutions is what motivates us.


We look forward to working with open, honest, caring and passionate individuals that want to bring their diverse backgrounds, perspectives and skills to help us continue to build a great company.


As we develop and launch our next generation of Satellite Ground Infrastructure platform we will be revolutionizing the satellite communication market using disruptive technology leveraging the principals of SDN, NFV, Virtualization, and Cloud compute.


Our Customer Success team serves as the trusted interface between our internal team and all customers across their lifecycle, proof-of-value, on-boarding, adoption, advocacy, and renewal. The Customer Success team engages customers using a partnership approach which positions our Customer Success representatives as trusted members of our customer's extended team. This collective-team approach enables our customers to leverage our platform to operationalize their business goals effectively.


The Role as a Customer Success Architect, you will be a part of the Customer Success team and you will be using your skills and expertise to help develop, deploy, test and support our complex Software Defined Networks for SATCOM Ground Systems.


In this multi-faceted role, you will get the opportunity to not only work as part of our Agile Software Development Team implementing the next generation of SDN based Satellite Ground Systems, but also interface with our customers, who are some of the biggest names in the industry.

Responsibilities:


Customer Success team members work with software development, system architecture, sales engineering, delivery, and support functions to provide focus on customer’s technical needs:


• Develop complete understanding and expertise of our SDN based Satellite Ground platform
• Work with customers to ensure they are leveraging the product and achieving success
• Deriving and disseminating best practices that help drive customer adoption of our platform
• Triage and respond to customer support requests
• Setup and maintain test environments to facilitate customer issue replication and use case testing
• Configure our platform to comply with customer objectives and operational constraints
• Provide product feedback to product team based on customer experiences
• Ability to support development of third-party integrations

Experience and Skills

A Bachelor's degree in Engineering or related science discipline: Graduate Degree or equivalent in Network, Signal Processing or related field preferred
Experience with Agile development models
Experience with distributed technical teams
Knowledge of concepts of SDN, NFV, and VNF etc.
Familiarity using Azure, AWS, Google and other cloud environments
Experience with virtualization using VMware, Open stack, VirtualBox, and Azure/AWS virtualization
environments
Experience using Docker and Kubernetes
Experience using Python and other languages
The ability to work with large enterprise customers
Strong troubleshooting and consultative skills
Strong verbal and written communication skills, to include communicating directly with client’s
Strong technical background and ability to speak to engineers, developers, and end users
Knowledge of various SDN controller technologies like ODL
Knowledge of various Orchestration framework like MANO, NSO etc.
Technical understanding of 4G and 5G implementations
Experience with Satellite Communication concept