Customer Success Engineer

    • Job Tracking ID: KSTC-21-011
    • Job Location: Colorado Sprngs, CO
    • Job Level: Mid Career
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: 11/12/2020
    • Years of Experience: 2 - 5 Years
    • Radford Job Code: 05101
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Job Description

Kratos Space is a leader in assured aerospace communication solutions and services. We are cutting-edge innovators and creative problem solvers working collaboratively to solve our customers’ toughest challenges. Kratos is valued for our ability to design and deliver leading edge, resilient solutions for aerospace communication, control, awareness and mission success across a continuum of offerings—from commercial to tailored custom solutions and integrated programs. We bring both the capability and confidence that our customers value and depend on.

Our Customer Success team serves as the trusted interface between our internal team and all customers across their lifecycle, proof-of-value, on-boarding, adoption, advocacy, and renewal. The Customer Success team engages customers using a partnership approach which positions our Customer Success representatives as trusted members of our customer's extended team. This collective-team approach enables our customers to leverage our platform to operationalize their business goals effectively


The Role as a Customer Success Engineer (SDN), you will be a part of the Customer Success team and you will be using your skills and expertise to help develop, deploy, test and support our complex Software Defined Networks for SATCOM Ground Systems. In this multi-faceted role, you will get the opportunity to not only work as part of our Agile Software Development Team implementing the next generation of SDN based Satellite Ground Systems, but also interface with our customers, who are some of the biggest names in the industry.

Responsibilities

• Develop complete understanding and expertise of our SDN based Satellite Ground platform
• Work with customers to ensure they are leveraging the product and achieving success
• Deriving and disseminating best practices that help drive customer adoption of our platform
• Triage and respond to customer support requests
• Setup and maintain test environments to facilitate customer issue replication and use case testing
• Configure our platform to comply with customer objectives and operational constraints
• Provide product feedback to product team based on customer experiences
• Ability to support development of third-party integrations

Experience and Skills

A Bachelor's degree in Engineering or related science discipline: Graduate Degree or equivalent in Network, Signal Processing or related field preferred

Experience with Agile development models

A minimum of two (2) years of job related experience

Experience with distributed technical teams

Knowledge of concepts of SDN, NFV, and VNF.

Familiarity using Azure, AWS, Google and other cloud environments

Experience with virtualization using VMware, Open stack, VirtualBox, and Azure/AWS virtualization environments

Experience using Docker and Kubernetes

Experience using Python and other languages

The ability to work with large enterprise customers or globally dispersed engineering team

Strong troubleshooting and consultative skills 

Strong verbal and written communication skills, to include communicating directly with clients

Strong technical background and ability to speak to engineers, developers, and end users

Knowledge of various SDN controller technologies like ODL

Knowledge of various Orchestration framework like MANO, NSO etc.

Technical understanding of 4G and 5G implementations

Experience supporting large commercial Networks

Experience with Satellite Communication concepts