M&S Sales Intern

    • Job Tracking ID: KSTC-20-090
    • Job Location: Alexandria, VA
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: 05/26/2020
    • Years of Experience: Up to 2 Years
    • Radford Job Code: 06453
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Job Description

Kratos Space is looking to expand our Maintenance and Support (M&S) Sales team so that we can better serve our customers. As an M&S Sales Intern, you will help the sales team drive revenue growth across Kratos Space. You will be part of a small team of experienced sales representatives and will work with our Product and Solution Sales teams, Customer Service team, and Contracts team on a regular basis. You will have individual and/or team goals and will work to achieve and exceed these through maintaining an accurate pipeline. This is a summer internship position providing the training needed to have a future in Sales. Candidates must be prepared to work 40 hours per week during this internship and are expected to be fully invested.

Responsibilities:

  • Grow revenue by meeting and exceeding maintenance renewal targets.
  • Build quotes based on customers’ previous software and hardware purchases.
  • Work with sales team, as needed, to implement strategy for customer upgrades and overall satisfaction as it relates to maintenance renewals and customer service.
  • Educate our customers on maintenance options, benefits of maintaining an M&S contract, and policies.
  • Maintain a CRM pipeline of maintenance and support renewals. 
  • Document all conversations, updates, and sales activities within the CRM.
  • Follow all processes and procedures for quoting and documenting maintenance and support renewals.
  • Field inquiries and assistance to Customer Support to ensure customers status/satisfaction so that they renew their maintenance.
  • Field inquiries from Sales Team regarding scope of maintenance and support in support of new product sales and prior sales with customer.
  • Other duties may be assigned related to inside sales tasks and related marketing tasks.

Experience and Skills

Minimum Qualifications:

  • A bachelor's degree is required.
  • Minimum 1-2 years of related experience, with at least one year in a customer facing role required.

Additional Qualifications:

  • High level of attention to detail and exceptional organizational skills.
  • Strong verbal and written communication skills.
  • Ability to work well both independently and within a team environment.
  • General understanding of contracts, terms and conditions terminology, account management, and some project management.
  • Experience meeting and exceeding quota and targets preferred.
  • Prior experience working in a CRM system (Salesforce a plus).
  • Existing knowledge of reports and reporting tools.
  • In-depth knowledge of MS-Office (Excel, Word, Outlook) and Adobe Acrobat.