IT Systems Administrator

    • Job Tracking ID: KSTC-20-084
    • Job Location: Riyadh, SAU
    • Job Level: Mid Career
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: 05/01/2020
    • Years of Experience: 5+
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Job Description

  • Manage the Information Technology needs (computers, printers, copiers, hot spots, phones) for a team located at various locations in Saudi Arabia.
  • Resolve customer service request for various problems to include desktop network connectivity, desktop configuration, email, login and passwords, CAC/PKI and application support. 
  • Image computers with Company operating system and applications for distribution to new team members
  • Setup user accounts and permissions in accordance with identified requirements.
  • Perform software application and server configuration maintenance as needed.
  • Develops and promotes standard operating procedures.
  • Provide desktop assistance at the customer’s workstation or location
  • Escalate unresolved issues to next level support
  • Document unresolved issues with clear detail and initial steps taken for resolution
  • Provide printer and scanner installation and configuration of new hardware, repairing connectivity problems on existing hardware, and troubleshooting configuration issues
  • Provide support for IPhone and other mobile messaging technology; resetting passwords, reactivation and troubleshooting user issues.
  • Provide maintenance on Local Area Network to support a small 20 seat network.
  • Evaluate vendor products as necessary and make purchase recommendations.
  • Monitor system performance.
  • Maintain and track all Government Furnished Equipment (GFE) database, ensuring the proper custody is logged and maintain.  Properly dispose of obsolete and unusable GFE.
  • Conduct semi-annual GFE inventories and as required by the customer.
  • No clearance is required.

Experience and Skills

  • Must be a U.S. Citizen.
  • Education:
    • Bachelor's Degree in a related IT technical field with 5 years of directly related work experience or related technical degree with 7 years of directly related work experience or 12 years of directly related work experience.
    • Must possess and maintain an IAT-I level certification.
  • Personal Skills:
    • Working knowledge of networking fundamentals.
    • Requires limited to no supervisor to meet deadlines. Works equally well alone or with a team.
    • Excellent writing, communication, and analytical skills.
    • Experience working in a focused, dynamic, fast-paced team environment with accountable deadlines.
    • Demonstrated ability in Microsoft Word, Excel, and PowerPoint
    • Strong oral and written communication skills
    • No clearance is required.
    • The work will require residency in Saudi Arabia.
  • Desirable skills or experience:

Middle Eastern experience