Customer Support Engineer

    • Job Tracking ID: RTL:20-002
    • Job Location: Colorado Springs, CO
    • Job Level: Mid Career (2+ years)
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: 02/13/2020
    • Years of Experience: 5+
    • Radford Job Code: 05822
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Job Description

Kratos is a trusted global satellite ground systems, communications monitoring, RF interference detection and network management company. Kratos is in the process of evolving and growing our SATCOM enterprise service management product offerings to better serve our government customer base.  We have an exciting opportunity for a Customer Support Engineer!

The Customer Support Engineer will work closely with internal project teams and customer engineers to analyze and develop solutions to complex system problems on fielded equipment.  The qualified candidate has demonstrated taking a high level of initiative to ensure customer requirements are met.  This individual will participate in test plan development and execution and will serve as the primary technical customer interface after products are delivered. 

Position targeted at 40-42 hours per week and may include some on-call responsibility.

Experience and Skills

Required Skills:

  • BA/BS/MS in Computer Science, Engineering, or related discipline.  Experience may substitute in lieu of degree.
  • 5+ years of customer support, technical support, system administration or related customer facing role.
  • Excellent verbal and technical writing skills
  • Strong analytical and problem solving skills
  • Strong organizational and time management skills
  • Sound knowledge of Linux/Unix architectures, Linux tools, scripting and debugging
  • Passion for solving customer issues and advocating for their success, in a fast paced, highly technical environment.
  • Ability to learn new technologies quickly.
  • Ability to work independently with little direct supervision and as a part of a team.
  • Excellent analytical and organizational abilities. Ability to remain calm, composed and articulate when dealing with tough customer situations.
  • Experience dealing with technical escalations, collecting detailed troubleshooting information, and coordinating solutions.
  • Familiar with support CRM ticketing system

 

Preferred Skills:

  • Knowledge and experience supporting satellite ground system networks desired but not required
  • Basic network troubleshooting (wireshark, tcp dump, PING)
  • Experience supporting cloud based applications and systems a plus
  • Experience supporting REST APIs, PKI, SSH

 

U.S. Citizenship and the ability to obtain and maintain a U.S. Government Security Clearance is required.

Kratos offers challenging work, an excellent environment, & great benefits! Kratos is an affirmative action / equal opportunity employer that recognizes the importance of diversity. We are committed to maintaining an inclusive environment and strongly encourage minorities, females, veterans and individuals with disabilities to apply.  All qualified applicants will receive consideration for employment. Please, no phone calls, agencies or recruiters.