Product Sales Associate

    • Job Tracking ID: KSTC-20-024
    • Job Location: Alexandria, VA
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: 03/17/2020
    • Years of Experience: College
    • Radford Job Code: S1231-S1235
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Job Description

JOB RESPONSIBILITIES: 

  • Grow revenue by meeting and exceeding maintenance renewal targets.
  • Build quotes based on customers’ previous software and hardware purchases.
  • Work with sales team, as needed, to implement strategy for customer upgrades and overall satisfaction as it relates to maintenance renewals and customer service.
  • Educate our customers on maintenance options, benefits of maintaining an M&S contract, and policies. 
  • Maintain a CRM pipeline of maintenance and support renewals.  
  • Document all conversations, updates, and sales activities within the CRM. 
  • Follow all processes and procedures for quoting and documenting maintenance and support renewals.
  • Field inquiries and assistance to Customer Support to ensure customers status/satisfaction so that they renew their maintenance.
  • Field inquiries from Sales Team regarding scope of maintenance and support in support of new product sales and  prior sales with customer.
  • Other duties may be assigned related to inside sales tasks and related marketing tasks.

Experience and Skills

  • High level of attention to detail and exceptional organizational skills.
  • Strong verbal and written communication skills.
  • Ability to work well both independently and within a team environment.
  • General understanding of contracts, terms and conditions terminology, account management, and some project management.
  • Experience meeting and exceeding quota and targets preferred.
  • Prior experience working in a CRM system (Salesforce a plus).
  • Existing knowledge of reports and reporting tools.
  • In-depth knowledge of MS-Office (Excel, Word, Outlook) and Adobe Acrobat.

 

ADDITIONAL REQUIREMENTS: 

Currently in college or recent college graduate.

Minimum of 2 years of experience