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IT Help Desk Associate

Job Tracking ID:  85347-283290
Location:   Oklahoma City, OK
Job Type:  Full-Time/Regular
Date Updated:  May 31, 2019
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Job Description:

A full-time Help Desk Associate who will provide highly responsive and effective front-line IT support to the organization.

Serves as the initial escalation point for IT Service Desk tickets. Helps ensure high performance, security, and availability of the organization's technology infrastructure.

Provides task back-fill to the Technical Services Group as required.

  • Investigates, tracks, follows up, and resolves in a timely manner the organization's IT Service Desk tickets reported for end-user systems, corporate server systems/applications & network systems.
  • Provide Level 1 support for all corporate desktop hardware and software issues.
  • Images, prepares, stages, and deploys desktop/laptop systems and necessary equipment for corporate use.
  • Supports and helps maintain the organizations computing servers and associated IT functions.
  • Assists in supporting the networking environment for the company on a part-time basis.
  • Performs maintenance and upgrades to the corporate technology infrastructure as needed or directed.
  • Configures telephones/voicemail functions and provides telephone systems support to end-users.
  • Responsible for maintaining accurate hardware and software inventories.
  • Communicate all state changes, outages and escalations which affects the organization's Information Technology service levels.
  • Acts a main point of support for the main office site in Oklahoma City, OK as well as remote employees located across the United States.  


Experience and Skills:


  • BA degree or equivalent experience
  • 2-3 years of experience in computer system/network support. This experience should include:
    • One year of specialized experience related to Hardware PC Technician duties
  • 2-3 years experience with PC Network, Windows OS and Active Directory.
  • MCSE, MCITP, A+, Network +, Security +, certifications are preferred.
  • Ability to quickly understand wide variety of windows software applications.

Competencies for Success:

  • Attention to Detail - Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small.
  • Monitors and checks work or information and plans and organizes time and resources efficiently.
  • Strong verbal and written communication skills
  • Possess sensitivity to confidential matters.
  • Initiative - Does more than is required or expected in the job.
  • Reliability - Demonstrates a high level of dependability in all aspects of the job.
  • Customer Service - Demonstrates strong commitment to meeting the needs of internal customers striving to ensure their full satisfaction.
  • Technical Expert - Applies and improves extensive or in-depth specialized knowledge, skills, and judgment to accomplish a result or to accomplish one's job effectively.


Additional Information:
Job Level:   Mid Career (2+ years)
Number of Openings:   1
Years of Experience:  
Level of Education:   BA/BS
Starting Date :   ASAP