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GENERAL JOB SUMMARY:
ESSENTIAL JOB FUNCTIONS:
This person will provide will deliver support at Redstone Arsenal Service Desk providing first line of defense troubleshooting to resolve customer service request problems, and provide account setup and support. The Helpdesk Technician may deviate from standard procedures if standard procedures do not provide a solution and refers problems which do not respond to corrective procedures to a person of supervisory or higher individual contributor level.
Essential Job Functions:
WORK ENVIRONMENT/PHYSICAL REQUIREMENTS:
TRAVEL REQUIREMENTS: Not Specified
KNOWLEDGE, SKILLS & ABILITIES:
EDUCATION AND EXPERIENCE: