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Information Technology (IT) Help Desk I

 
Job Tracking ID:  85347-280465
Location:   Huntsville , AL
Job Type:  Full-Time/Regular
Date Updated:  January 28, 2019
 
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Job Description:

GENERAL JOB SUMMARY:

ESSENTIAL JOB FUNCTIONS:         

This person will provide will deliver support at Redstone Arsenal Service Desk providing first line of defense troubleshooting to resolve customer service request problems, and provide account setup and support.  The Helpdesk Technician may deviate from standard procedures if standard procedures do not provide a solution and refers problems which do not respond to corrective procedures to a person of supervisory or higher individual contributor level.

 

Essential Job Functions:

  • Provide resolution for various problems to include desktop network connectivity, desktop configuration, email, login and passwords, CAC/KPI and application support
  • Account creation and maintenance, password controls and policies, user moves, security memberships, login scripts, file transfer, printers, IP reservations, troubleshoot and resolve problems
  • Escalate unresolved issues to next level support
  • Document unresolved issues with clear detail and initial steps taken for resolution 

 

 

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS:

The work environment characteristics are representative of those that an employee encounters while performing essential functions of a job in a typical workstation situation.  Able to work sitting or standing at desk and operate a computer via standard input devices such as using a keyboard and/or mouse and reading information on a monitor from a desktop or portable device.

 

TRAVEL REQUIREMENTS: Not Specified

 

Experience and Skills:

 KNOWLEDGE, SKILLS & ABILITIES:

Required-

  • Excellent written and verbal communication
  • Customer Service
  • Familiarity with Oracle, Java, and other Enterprise client side applications
  • Thorough familiarity with Microsoft Windows 7 operating system
  • Working knowledge of Microsoft Active Directory
  • Familiarity with Remedy trouble ticketing
  • Experience with remote control technology 

 

EDUCATION AND EXPERIENCE:

  • High School diploma
  • One (1) year of experience
  • CompTIA A+ Security+

 

Preferred-

  • Microsoft Certified Professional
  • Ability to obtain and maintain SECRET clearance is required

Additional Information:
 
Job Level:   Entry Level (less than 2 years)
Number of Openings:  
Years of Experience:   At least 1 Year
Level of Education:   High School/GED
Salary:  
Starting Date :   ASAP