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Information Technology (IT) Help Desk

Job Tracking ID:  85347-280046
Location:   Huntsville , AL
Job Type:  Full-Time/Regular
Date Updated:  January 18, 2019
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Job Description:


Kratos is seeking a qualified Junior Level IT Help Desk Specialist to join an established IT Team providing Help Desk support for a program supporting the Missile Defense Agency (MDA).  Candidate will provide IT Help Desk support for the fast-paced world of Ballistic Missile Defense System (BMDS) flight and ground testing which ensures the defense of our nation from ballistic missile attack.  You will join a capable team of experienced IT Professionals supporting the development and maintenance of multiple operational environments.


Essential Job Functions: 

  • Prioritize tasks and work independently, yet interact well within a project-oriented team environment.
  • Solve problems quickly and automate processes.
  • Document current and future configuration processes and policies
  • Troubleshoot problems with hardware, software, network, and cybersecurity
  • Organize your own work and manage your own projects



  • Office environment at a US Government facility
  • Ability to stand and sit for long periods of time
  • Ability to perform repetitive motion (keyboarding, 10-key, phones)
  • Ability to lift up to 25 pounds
  • Office/computer lab
Experience and Skills:



  •  Active Secret Clearance
  • CompTIA A+ certificate
  • Knowledge of basic PC operating systems, network troubleshooting and productivity software such as the MS Office product suite
  • Excellent verbal and written communication skills
  • Excellent interpersonal skills
  • Ability to be flexible in their work schedule
  • Willingness to provide a high quality of Customer service
  • Willingness to follow established processes and procedures



  • Minimum of a High School Diploma
  • Minimum of three (3) years IT Help Desk support experience

Additional Information:
Job Level:   Mid Career (2+ years)
Number of Openings:   1
Years of Experience:  
Level of Education:   High School/GED
Starting Date :   ASAP