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Kratos Defense & Rocket Support Services is currently seeking a Service Delivery Lead to provide support to NSWCDD - Warfare Systems Engineering and Integration Department. The successful candidate will operate all facets of the service. Will act as the primary line of communication between users and support teams. Work with the Integrated Warfare Systems Lab (IWSL) and Navy Enterprise Data Center. Provide support to user requests for information and technical assistance via telephone, fax, e-mail, or in person. Track and log all issues using common help desk software, follow and resolve each issue through the process, document resolution and close as required. Participate in documentation, test and training tasks, as a means of gaining knowledge/skills valuable to resolving trouble calls.