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Contractor Field Support/Senior Test Technician

 
Job Tracking ID:  KTTS-19-031
Location:   Norfolk, VA
Job Type:  9mp contract
Date Updated:  March 18, 2019
 
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Job Description:

Kratos Training Solutions is seeking a consultant to provide field support to the Government COMS contractor at four sites: NAS Mayport, FL, Kratos Orlando, NAS Norfolk, VA

Consultant experience:  The Kratos AVET/NATS team is seeking a technical person with experience with helicopters and preferably time spent with U.S. Navy Seahawk helicopters as a rear cabin crewman.  The person needs to have a technical back ground that includes the ability to complete simple electrical systems trouble shooting, mechanical systems problem identification and correction, and computer operation experience including basic software application problem and issue identification.  The ideal candidate also needs experience supporting advance computer operated training systems.  We are seeking a candidate who can interface successfully with a Government customer on a daily basis and provide the level of support for a training system that will keep the customer with a full up trainer on a daily basis.  The person needs to have a secret security clearance.

Statement of work:

Seller consultant will be required to provide Interim Contractor Support (ICS) services that consists of maintenance and support services provided to the Government by the seller qualified consultant technician at the training system installation site(s). ICS requirements are those needed to maintain and support the AVET/NATS operational training device during the initial support period. ICS consist of the following:

  1. Trouble shooting the training system electrical, mechanical, and computer systems when failures are identified by the customer.

  2. Identification of requisite replacement spares and repair parts required for problem correction

  3. All levels of maintenance and repair including labor, material, and logistics support

  4. Trainer operation

  5. Over the shoulder training of Government identified personnel

  6. Compilation of usage and performance data

  7. Maintaining inventory of spares provided to the Government with the trainer

The seller qualified technical consultant shall provide on-site support.  This person will be a qualified technician(s) with an in-depth knowledge of the training device to support the Government COMS contractor with trainer related problems and to ensure that the training systems remain in an operable condition during the ICS period. For each serialized trainer, the seller CFS consultant(s) technician shall track and report the work accomplished, time spent, and problem areas encountered as a part of the Contractor Progress, Status, and Management Reports.  This report is to be submitted weekly on Friday summarizing the work completed during the week. The following requirements shall apply:

a. The seller CFS consultant(s) technicians shall be qualified in electronics systems troubleshooting and operation. The seller CFS consultant(s) technicians shall be thoroughly familiar with, and qualified in the operation and maintenance of the training system. The seller CFS consultant(s) technicians shall be knowledgeable of the entire trainer system programming, software, and hardware, and shall have the knowledge and skills necessary to perform software maintenance. Seller CFS consultant(s) technicians shall have direct access to engineering and logistics support at the Kratos Training Solutions Orlando facility to assist in diagnosis of problems and repair of defective hardware. Seller CFS consultant(s) technicians shall possess proper security clearances to allow uninhibited access to the trainer to execute the CFS requirements.

b. The seller CFS consultant(s) technicians shall be available eight hours per day, five days per week, in conformance with the utilization and maintenance schedule established by the trainers Government training/maintenance officers or other assigned authority.  Onsite support will follow the Government holiday schedule.

c. The seller CFS consultant(s) technician shall:

(1) Support the Government on site COMS contractor in the operation and maintenance of the training system.

(2) Support the Government on site COMS contractor in the start-up, software loading, pre-operational readiness checkouts, insertion of initial mission conditions and parameters, and other functions necessary to establish a ready-for-training condition prior to a scheduled training mission.

(3)  Support the Government on site COMS contractor in the performance of preventive maintenance on the trainers in accordance with procedures outlined in the technical documentation.  All the documentation will have been submitted to each site with the delivery of the trainer.

(4) Advise instructors of the capabilities and limitations of the training system and emphasize safety precautions.

(5) Provide technical and advisory support to the assigned Government/contractor personnel and emphasize safety precautions.

(6) Provide on-the-job training, over-the-shoulder training, and other support to the training device maintenance and operating personnel on the use and maintenance of the training system, support equipment, special tools, and test equipment. Emphasis shall be placed on troubleshooting, alignment, adjustment, and inspection procedures of the training system.

(7) Collect and forward to the Government technical errors, omissions and spelling/ grammatical deficiencies found in any of the trainer documentation. Comments, redlines, and other corrections to documentation shall be submitted in a timely manner to the Government for incorporation into the Government reviews being done for the final documentation.

(8) Provide supply support to inventory spare parts and support equipment required to support the training device.

d. If the on-site seller CFS consultant(s) technicians are unable to maintain or restore a trainer to an operational condition within 24 hours of initial failure (using on-site spare/repair parts), Kratos Training Solutions Orlando, FL shall supply, required resources from Kratos plant or vendors, to expeditiously restore the training system to operational condition.

The CFS seller consultant technician will be providing On-line Maintenance support to the Government customer and Government contractor COMS team.  On-line organizational maintenance emphasizes remove and replace procedures rather than repair at point of failure by the CFS seller consultant technician at the module level. Module replacement refers to the smallest unit, assembly, subassembly, and part in which a malfunction can be quickly identified, the unit can be easily replaced, and the replacement spare can be timely and economically provided and conveniently stored. On-line organizational maintenance activities to be performed by the consultant technician include the following:

(1) Verify that the trainer is ready for training by performing daily readiness tests and inspections.

(2) Isolate trainer malfunctions to faulty modules through the use of standard test equipment, test procedures, computer-based diagnostics BIT, maintenance documentation, inspection and by substitution when an ambiguity group is identifiable.

(3) Remove and replace faulty modules in a manner that minimizes trainer downtime with verification of the repair using the trainer as a test bed. For example, if the faulty module is a repairable item, replace the module with a spare and arrange for repair of the module at the off-line level of maintenance and verify that the substitution returns the trainer to an operable state.

(4) Perform scheduled maintenance and inspections during non-training hours as required.

(5) Isolate and document software related failures.

The off-line level of maintenance consists of fault isolation and repair of failed modules. The CFS seller consultant technician will return any failed modules to Kratos Training Solutions Orlando facility to accomplish the following:

(1) Overhaul/rebuild modules if still under warranty (else coordinate with the Government as to final resolution)

(2) Perform piece part repair of printed circuit cards

(3) Return defective modules to operable condition

 (4) Return repaired modules to customer site for future use

Contractor Field Services (CFS) and Telephonic Contractor Plant Services (CPS)

ICS includes Contractor Field Services (CFS) and Contractor Plant Services (CPS). CFS will be provided at the device site by a seller qualified contractor technician(s). CFS personnel must possess specialized knowledge, experience, and skills, or have access to information covering the installation, operation, and maintenance of the training device.

CPS Telephone Support

CPS will be provided by Kratos Training Solutions using our in plant employees and facilities by qualified engineers and technicians employed by Kratos. The specialized skills, knowledge, experience, and technical data of the Kratos team that designed, built and tested the AVET/NATS training systems will be available for consultation via telephone to the on-site ICS consultant technician to assist with training device trouble shooting, technical guidance on trainer operation, maintenance issues, and spares procurement issues.  The Kratos team will also provide documentation support and logistics support to the onsite, Contract Field Support seller consultant technician.

Kratos training Solutions shall provide CPS telephone support following the on-site support period for the period specified in the contract. Telephone support shall consist of both planned and unplanned telephone conversations to address technical issues with the training site during Kratos normal working hours. Outside Kratos normal working hours, a voice mail system shall be employed. During the CPS telephone support period, Kratos Training Solutions shall provide a maximum of six on-site visits with durations of no longer than one week each and with no more than two trips per quarter. The site visits shall resolve trainer problems that cannot be handled through telephone support. The CPS buyers telephone support technician(s) shall:

a. Answer questions from the COMS contractor regarding the operation and maintenance of the training systems.

b. Answer questions from the COMS contractor regarding the start-up, software loading, pre-operational readiness checkouts, insertion of initial mission conditions and parameters, and other functions necessary to establish a RFT condition prior to a scheduled training mission.

c. Provide technical and advisory support to the assigned Government/contractor personnel.

d. Verify all trainer technical documentation for technical errors, omissions, and other deficiencies. Comments, redlines, and other corrections to documentation shall be submitted in a timely manner to the Government for incorporation into the Government reviews being done for the final documentation.

Experience and Skills:

Will be required to provide Interim Contractor Support (ICS) services that consists of maintenance and support services provided to the Government by the technician at the training system installation site at NAS Mayport, Florida. ICS requirements are those needed to maintain and support the NATS operational training device during the initial support period. ICS consist of the following:

  1. Trouble shooting the training system electrical, mechanical, and computer systems when failures are identified by the customer.

  2. Identification of requisite replacement spares and repair parts required for problem correction

  3. All levels of maintenance and repair including labor, material, and logistics support

  4. Trainer operation

  5. Over the shoulder training of Government identified personnel

  6. Compilation of usage and performance data

  7. Maintaining inventory of spares provided to the Government with the trainer

  8. Active Security Clearnance is required!

 

Education:

  • 2 year technical degree required or have technical training

 

Experience:

  • Minimum  2 years of job related experience
  • Familiar with analog/digital systems, flight control systems, computer systems, graphics systems, and auto/communications systems
  • Software and firmware loading experience
  • Previous experience on training devices in a military/industrial setting preferred

Additional Information:
 
Job Level:   Mid Career (2+ years)
Number of Openings:   2
Years of Experience:   At least 3 Years
Level of Education:   Associate
Starting Date :   January 7, 2019