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IT Support Specialist

 
Job Tracking ID:  RTL:18-050
Location:   Colorado Springs, CO
Job Type:  Full-Time/Regular
Date Updated:  December 21, 2018
 
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Job Description:

Kratos RT Logic   is a leader in assured aerospace communication solutions and services. We are cutting-edge innovators and creative problem solvers working collaboratively to solve our customers toughest challenges. We are a trusted partner—driven by doing the right thing and achieving maximum success for our customers, our partners and ourselves. 

 

Kratos RT Logic is valued for our ability to design and deliver leading edge, resilient solutions for aerospace communication, control, awareness and mission success across a continuum of offerings—from commercial to tailored custom solutions and integrated programs. Customers trust us to stay relevant and know we are in it for the long-haul. We bring both the capability and confidence that our customers value and depend on. And, we always deliver.

 

At Kratos RT Logic, we encourage an entrepreneurial spirit balanced with fiscal and operational discipline. We work hard, we solve hard problems, and we look out for and take care of our customers, each other and our families. Protecting and enabling our nation and global customers through innovative aerospace solutions is what motivates us. We continually build trusted relationships with our peers, our partners and customers, and we take ownership for our actions—always doing the right thing.

 

We look forward to the attraction of open, honest, caring and fun individuals that want to bring their diverse backgrounds, perspectives and skills to help us continue to build a great company... for each other.

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We are currently looking for a IT Support Specialist.

 

Provides highly responsive and effective frontline IT support to the organization. Serves as an escalation point for IT Service Desk tickets. Helps ensure high performance, security, and availability of the organization's technology infrastructure for desktops, peripherals, systems and services.

 

 

ESSENTIAL JOB FUNCTIONS:

  • Investigates, tracks, follows up, and resolves in a timely manner the organization's IT Service Desk tickets reported for end-user systems, corporate server systems/applications, network systems, and outsourced software as a service (SaaS) functions.

  • Provide Level 1 support for all corporate desktop hardware and software issues.

  • Images, prepares, stages, and deploys desktop/laptop systems and necessary equipment for corporate use.

  • Supports and helps maintain the organizations computing servers and associated IT functions.

  • Assists in supporting the networking environment for the company on a day-to-day basis.

  • Performs maintenance and upgrades to the corporate technology infrastructure per instruction from the IT Manager.

  • Configures telephones/voicemail functions and provides telephone systems support to end-users.

  • Responsible for maintaining accurate hardware and software inventories.

  • Communicate all state changes, outages and escalations which affects the organization's Information Technology service levels to the IT Manager.

  • Conducts and maintains the virus scan program for production equipment and software at KRTL.

  • Provides task back-fill to the IT services team as required.

  • Position may require travel to organization or customer remote sites

  • Provide direct end user support through a helpdesk environment using phone and email communications

  • Resolving customer reported issues that are not defects through research and internal testing

  • Understand and document customer reported issues and problems

  • Document all customer interactions in our issue tracking system

  • Research issues and questions reported by customers

  • Test reported issues on internal test systems and be able to give timely resolution.

  • Replicating reported defects on internal test environments uncovered during testing

  • Demonstrate a commitment to ongoing learning of the product and industry

  • Monthly checks on virus kiosks for proper updating of definitions and that license is current

  • Maintain and distrubite an IT quarterly newsletter.

Experience and Skills:

Ability to maintain sensitive and confidential information as required by government standards

Ability to interact effectively with peers and supervisors

Ability to interact appropriately with the public when necessary

Ability to adhere to workplace rules

Attention to Detail - Thoroughness in accomplishing a task through concern for all the areas involved, no matter how minor. Monitors and checks work or information and plans and organizes time and resources efficiently.

Professional demeanor and dependable attendance.

Requires strong verbal and written communication skills.

Possess sensitivity to confidential matters.

Initiative - Does more than is required or expected in the job; does things that no one has requested that will improve or enhance products and services, avoid problems, or develop entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action and manages individual time to ensure completion of activities within assigned deadlines.

Reliability - Demonstrates a high level of dependability in all aspects of the job.

Customer Service - Demonstrates strong commitment to meeting the needs of internal customers striving to ensure their full satisfaction. 

Technical Expert - Applies and improves extensive or in-depth specialized knowledge, skills, and judgment to accomplish a result or to accomplish one's job effectively.

Problem Solving - Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on one's knowledge and experience base, and calling on other references and resources as necessary.

Professionalism - Thinks carefully about the likely effects on others of one's words, actions, appearance, and mode of behavior. Selects the words or actions most likely to have the desired effect on the individual or group in question.

 

 

EDUCATION AND EXPERIENCE:

Two years of Information Technology job experience a plus.

Bachelors degree in computer science, electrical engineering, information systems, information management or other related technical discipline is required.

MCSE, MCITP, A+, Network +, Server +, Security +, CCNA certifications are preferred (or must be able to obtain MCITP, A+, Server +, and/or Security + certification in 3 months)

Must be able to obtain a minimum of a Secret level government clearance.

Ability to quickly understand wide variety of windows and *nix software applications. 

 

WORK ENVIROMENT / PHYSICAL REQUIREMENTS:

Office environment

Ability to stand and sit for long periods of time

Ability to perform repetitive motion (keyboarding, 10-key, phones)

Ability to lift  up to 10 pounds

 

 U.S. Citizenship and ability to obtain and maintain a U.S. Government Security Clearance is required.

 

Kratos RT Logic offers challenging work, an excellent environment, & great benefits! Qualified applicants apply on-line at www.rtlogic.com EOE M/F/D/V Please, no phone calls, agencies or recruiters.Proficiency in the use of Microsoft Word, Excel and PowerPoint

 

Kratos RT Logic is proud to be a diversity-minded, affirmative-action employer that prohibits discrimination and harassment of any kind.  We are committed to the principle of equal employment opportunity for all employees and strongly encourage minorities, women, veterans and the disabled to apply and disclose their status.  

 

 


Additional Information:
 
Job Level:   Mid Career (2+ years)
Number of Openings:   1
Years of Experience:  
Level of Education:   BA/BS
Starting Date :   ASAP